Need a hand with Keppt? Most questions are answered below. If you can’t find what you need, email us and we’ll help.
support@fixonal.com — we aim to reply within 2 business days. To help us help you faster, include your device and platform (iPhone, iPad, Android, Mac or web) and your app version.
You can get documents into Keppt in whatever way suits the moment:
There’s no folder to pick first — Keppt reads each document and files it automatically.
Browse by merchant, person, place or year, use search, or open Ask and put your question in plain language (for example, “what did I spend this month?”). Answers come from your own documents and show the sources they’re drawn from.
Open a document to see the details Keppt pulled from it (vendor, amounts, dates, reference numbers). Every field is editable — tap it to correct it, and your correction is kept.
You can share a library with family or trusted contacts, with clear ownership and access controls. The library owner controls the library and the documents in it.
You can export everything in your library from the app. Your documents are yours — you can take them with you at any time.
Keppt has a free tier plus paid plans (Basic and Unlimited, including an Unlimited Family plan). Subscriptions are billed and managed through the store you bought from:
See our Terms of Service for billing, renewal and refund details.
You can delete your account and everything in your personal library from Settings → Privacy → Delete my account. This is permanent and not reversible. Full details are in our Privacy Policy.
iPhone, iPad, Android and Mac today, plus a full web app you can open in any browser. A native Windows app is coming soon — and your library is the same on all of them.
Receipts, invoices, bills, bank and card statements, insurance policies, IDs and letters — from photos, PDFs and common office files. Keppt pulls out the vendor, amounts, dates and reference numbers automatically, in whatever currency the document is in.
Yes. Your library is sandboxed on every platform and tied to your account with Sign in with Apple or Google. Documents are encrypted in transit and at rest, and we don’t use your documents to train general-purpose AI models. You can export everything or delete it entirely, whenever you want. See our Privacy Policy.
No — that’s the point. Keppt reads and files each document for you. You just search, browse by merchant or year, or ask a question in plain language.
Manage or cancel your subscription in the store you purchased from (see “Managing your subscription” above). Refunds are handled by that store under its own policy. If something’s gone wrong, email support@fixonal.com and we’ll help.
You choose your data residency at signup (US, EU or APAC), and your documents and AI processing are pinned to that region. See our Privacy Policy for the full picture.